Additional Information…

InterAction 5.5 Train-the-Trainer

This two-day course prepares trainers to educate professionals, administrative assistants and secretaries about InterAction. This course provides information on how to use the InterAction Web Client and InterAction Desktop Integration, as well as tips for teaching InterAction end users.

The class also describes how to use the InterAction Education Toolkit to develop a customised InterAction education programme.

This course is also available in an onsite version.

Audience

Trainers who will be educating end users on the InterAction Web Client and Desktop Integration Tools.
Help desk personnel who will be supporting end users who use InterAction's Web Client and Desktop Integration Tools.
InterAction implementation leaders who want to learn about the InterAction Web Client and Desktop Integration Tools

Prerequisites
None

Duration
Two days

Fees
$1400 per person

Cancellation Policy
You may reschedule or cancel without penalty up to 10 business days prior to the course. If cancellation or rescheduling occurs within 10 business days of the first day of class, payment will be processed for the full price of the course. You may re-schedule for a future course subject to availability.

Course Objectives

Understand the InterAction fundamental concepts
Complete end-user tasks in the Web Client
Complete InterAction end-user tasks using desktop integration
Understand tips for teaching end-users
Understand the framework of developing end-user InterAction courses

Course Outline

Fundamental Concepts
Working with Contacts
- Searching for Contacts
- Viewing the Contact Overview page
- Creating a New Contact
- Contributing Contacts
Managing Contacts
- Editing Contact information
- Creating and managing Categories
- Managing Contact updates
- Adding Profile information
Managing Relationships
- Viewing Contact Relationships
- Viewing the Relationship Map
- Establishing Relationships among Contacts
Working with Activities, Appointments, and the Watch List

Adding Activities to Contacts
Customising the Watch list
Managing Appointments

Managing Proxies
- Designating Proxies
- Completing a task as a Proxy
Creating and Managing Lists
- Viewing Working and Marketing Lists
- Creating Working Lists
- Adding Contacts to Lists
- Creating Additional Fields
Creating Reports

Viewing, printing, and saving Contact reports

Customising InterAction
- Accessing the My InterAction page
- Setting Contact defaults
Working with Desktop Integration
- Using InterAction with MS Word
- Using InterAction with a PIM
InterAction End-User Training
- Understanding the Education Methodology

Upcoming Course Dates
Date(s)	Days	Time	Location	Version	Fee	Open Seats	Register
Nov 5-6, 2008	2	9:00 a.m. to 4:30 p.m.	Oak Brook	5.5/5.6	$1,400	12	Customer Registration Partner Registration
Dec 2-3, 2008	2	9:00 a.m. to 4:30 p.m.	Oak Brook	5.5/5.6	$1,400	12	Customer Registration Partner Registration