LexisNexis

Web-Based InterAction Overview for Data Stewards

This Web-based course provides an overview of InterAction and an introduction to using the InterAction Windows Client to perform basic data steward tasks.

Audience
InterAction users with some responsibility for managing quality, but who only use a subset of the Data Change Management tools. These users process mostly basic Data Change Management tickets and are often responsible for a subset of contacts

Note: If you need to understand the complete functionality of InterAction's data quality tools, you should attend the 3-day InterAction for Data Stewards and Marketing Users course

Prerequisites
None

Duration
Three hours

Fees
$350 per person

Cancellation Policy
You may reschedule or cancel without penalty up to 10 business days prior to the course. If cancellation or rescheduling occurs within 10 business days of the first day of class, payment will be processed for the full price of the course. You may re-schedule for a future course subject to availability.

Location:
Web-based
To participate in this Web-based training class, you must have access to an Internet browser and a telephone. Log-on details will be provided in a separate e-mail once we have confirmed your reservation.

To ensure the trainer can provide sufficient individual attention to every participant, each registration allows a single person a single connection to the course. If you wish to have additional people share a connection, please register each person individually.

Course Objectives

Course Outline

  • InterAction Windows Client Tour
    • Navigation
    • Searching for contacts
    • Contact detail
    • Folder structure
  • InterAction Data Change Management Overview
    • DCM Inbox Overview
    • DCM ticket detail

  • Best Practice Scenarios
    • Prioritising the DCM inbox
    • Processing 'Easy' tickets
    • Using activities to investigate tickets
    • Using outside resources
    • Handling conflicting information
  • Tips and Recommendations
  • Resources Going Forward
Upcoming Course Dates
Date(s) Days Time Location Version Fee     Open
Seats		 Register
Oct 23, 2008 1 1:00 p.m. to 4:00 p.m. CDT Web-Based 5.5 $350 15   Customer Registration
  Partner Registration
Dec 2, 2008 1 10:00 a.m. to 1:00 p.m. CST Web-Based 5.5 $350 15   Customer Registration
  Partner Registration