LexisNexis

Technical Support

LexisNexis InterAction is dedicated to helping our customers achieve and maintain their competitive advantage by providing the highest quality customer support services available. Our highly skilled in-house and on-site support staff are here to ensure the success of every InterAction implementation.

The 24x7 Web-based Support Centre provides authorised users with immediate and essential knowledge for installing, implementing, customising, and using InterAction. In addition to an interactive knowledge base (including frequently asked questions), the Support Centre includes software updates and downloads, integration solutions, product documentation, sample code, and other valuable resources to ensure a smooth InterAction deployment. Customers current on maintenance can call or e-mail the Support staff to obtain a User ID and Password to log in to the Support Centre.

Our Technical Support Hotline (+1.630.572.9830) is available to answer customer and partner inquiries Monday through Friday (excluding major holidays) from:

Central Standard Time:    7 a.m. to 6 p.m.
Greenwich Mean Time: 9 a.m. to 6 p.m.
Central European Time: 10 a.m. to 7 p.m.

The Technical Support team also provides emergency support for critical production issues 24 hours a day, 7 days a week.